BrightGen Limited
a bright new generation
of business solutions
Services
BrightGen deliver business solutions and consultancy services using the latest cloud delivery model. This is backed by our Service Management offering, which provides ongoing support and continuous improvement (CIP) to our customers.
BrightGen has exceeded all expectations, both in delivery and ongoing Service Management. I can't praise them enough.
CIO, Global Manufacturing Company

Utilising our comprehensive experience and extensive skill set, we provide a new approach that guarantees successful delivery of all IT services, projects and products. Our experience encompasses projects and initiatives from their earliest stages, spanning from concept to research-and-design, analysis to design, build, implementation all the way through to in-life Service Management.

BrightGen are regularly called upon to successfully drive projects to completion, these projects can be at a number of stages including those that are underway, have stalled, have lost direction and require a change of supplier or projects that have been proved in concept and require transition to an enterprise solution.

The following sections describe the areas in which we operate, and how we help our customer's to derive real business benefits from their implementations.

BrightGen demonstrated their understanding of Salesforce and extended it to meet our unique needs quickly and effectively.
M.Horine, IT Director

BrightGen's experienced and certified consultants have a proven track record of Sales Cloud deployment and customisation. We help our customers to bring clarity to their pipeline, sell more and identify winning behaviour, driving consistency and adoption and enabling development of new markets and products.

Key features of the BrightGen approach include:

  • A customized solution building on the standard Sales Cloud functionality but tailored to the individual customer needs
  • A highly collaborative approach including regular 'show and tell' sessions to demonstrate progress and capture feedback early.
  • Demonstrate return on investment early through a phased delivery approach
  • Integration to existing systems,   either via scheduled batch or real-time web services
  • Cleansing and migration of existing data
  • Reports and dashboards to measure KPIs and adoption
  • Integration with the BrightSMS messaging product for an additional channel to engage with customers


Our experienced and certified consultants have a proven track record of Service Cloud deployment and customisation, and help out customers to transform their business into a customer company.

We enable our customers to increase their focus on customer relationships by interacting consistently across multiple channels and touch points, enabling a single point of customer activity and wowing their customers with service excellence.

Features of the BrightGen approach include:

  • A customized solution building on the standard Service Cloud functionality but tailored to the individual customer needs
  • A highly collaborative approach including regular 'show and tell' sessions to demonstrate progress and capture feedback early.
  • Demonstrate return on investment early through a phased delivery approach
  • Integration to existing systems,   either via scheduled batch or real-time web services
  • Cleansing and migration of existing data
  • Reports and dashboards to measure KPIs and adoption
  • Integration with the BrightSMS messaging product for an additional channel to engage with customers

Examples of Service Cloud customization delivered by BrightGen:

  • Automatic creation of assets from closed won opportunity products
  • Custom Knowledge article creation and presentation
  • Streamlined portal user creation and management through custom Contact fields and Apex triggers
  • Custom triggers to automatically follow Cases raised by key customers


BrightGen's experienced and certified consultants have a proven track record of Marketing Cloud deployment and customisation. We help our customers to generate prospects from campaigns, allowing them to nurture those prospects and seamlessly transition them into customers.

BrightGen also enable customers to listen and respond to social conversations. We have deployed Marketing Cloud within an airport's customer service team, allowing them to automatically raise cases from social conversations with the use of Social Hub.


Using the Force.com platform,   on which salesforce.com itself is built,   we help our customers to:

  • Migrate business solutions onto a scalable and resilient cloud platform
  • Extend Salesforce with new capabilities
  • Remove infrastructure and support costs
  • Improve accessibility to business applications

Examples of Force.com solutions delivered by BrightGen include:

  • Holiday property booking system,   integrated with website


BrightGen delivers a quality product with a high quality service, fast implementation of change requests and an all round pro-active service.
Head of Basel II CDM, Global Investment Bank

BrightGen provide an extensive and unique Service Management offering, delivering full end-to-end Service Management with a continual focus on the customer experience. We provide 24/7 support and system administration with a focus on 4 main areas:

  • Transition Management - A proven set of processes for the safe transition of support services from their current state (existing or new implementation) into BrightGen service.
  • In-life Management - Comprehensive services process including incident management, problem management, change management, performance management, capacity management, availability management, monitoring and alerting services - all to agreed SLAs and managing third parties, including product vendors and offshore suppliers where applicable.
  • Enhancement - Through maintenance and updates, BrightGen ensure the service is kept in step with current and future business requirements.
  • Continuous Improvement - An ongoing cycle of reviewing, enhancing, and improving the end-user experience. This ensures a longer service life, continually improved user experience and cost savings over the life of the service.

BrightGen strive to continually improve the level of service our customers experience through ongoing assessment of our Service Management model. We always endeavour to understand our customer's business model and who the users are, and recognise the importance of identifying the service criticality alongside the potential cost of failure.We work to eliminate existing customer pain points whilst meeting strategic requirements and key success criteria from the offset.

BrightGen provide Service Management across a range of business sectors, functions and technologies.

We are also offering a FREE telephone consultation - find out more here.



BrightGen Ltd, Ginetta House, 155-157 Newland Street, Witham, Essex CM8 1BE   01376 520578 / 01376 519888   info@brightgen.com
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